Every client arriving in New Zealand is connected to the Ahipara team via a WhatsApp group with dedicated on-call support. Here is what a summer of those conversations looks like.
Every time an Ahipara client arrives in New Zealand, they do so with a WhatsApp group chat set up to connect them with our itinerary coordinator team, with a dedicated on-call team member every single day. Josephine has been spending some time on-call, along with our two full-time superheroes, Red and Hari.
While mostly it’s moving helicopters to that bluebird day, or providing dinner recommendations, the best part comes when someone has an incredible day that they simply must tell you about. Take this:
"We had the absolute best day today! Thank you so much for organising it all! The bikes were so fun and we had a great view of Mount Cook! But the Helicopter experience was a real winner!! Mike was an amazing pilot and seeing Mt. Cook up close was incredible!! The whiskey bar was also so cool! We’ve never done anything like that before so thank you so much!"
Or this:
"He is truly a remarkably spiritual man. He then invited us to view the amazing totem he carved for Taupo. I am thoroughly absorbed by this man and hope to acquire one of his works to remind me of the time we spent with him."
The real-time feedback from clients enjoying their journey is unbeatable, but the bittersweet departure messages, as they look back on the trip, come close:
"Yes Hari we are on the plane and will take off shortly! Our NZ travels have been one of our best experiences ever… and the Ahi Para Team is simply superb - We have loved working with you all. Outstanding professionals and the very best service and desire to make each day special, memorable and hassle free. I safely believe it doesn’t get better than you folks at Ahi Para. Thank you and our very best to each of you always."
"Thank you so much to the entire team for taking such good care of us during this special and memorable trip! We felt so supported and at ease knowing you all were there for us, which allowed us to relax and enjoy. We so appreciate all you did for us. You were all so responsive, helpful, and accommodating. Thank you from the bottom of our hearts! ❤️"
"We are very sad to be leaving this most beautiful of countries. My goodness what a spectacular itinerary we’ve been blessed with- and what a brilliant support team. Thank you to everyone- especially for the above and beyond efforts as we (embarrassingly) left belongings in different hotels and you miraculously got them back to us. Well done. What a wonderful job you do!!!"
"Thank you for such an incredible trip!! Truly the best trip we’ve ever been on and on multiple occasions during the trip we just said to each other wow thank goodness we used a planner!! You were all so helpful and do amazing work!! Thank you for everything!!!!"
On-call support is a very rewarding role, but let’s not forget the days that look a little more like flight delays, missed connections, last-minute changes, rental car mishaps, and even the odd tow truck.
Those are the days on which we earn the outstanding feedback we enjoy so much.
Josephine Allen-Jefferson
Delivery & Operations Manager